Help center
Frequently asked questions
Answers about orders, shipping, returns and caring for handmade pottery. Can't find what you need? Email us — a real person replies within one business day.
Products
Is your pottery new?
Yes. Everything we sell is new and unused; we do not sell secondhand or antique items.
Do you offer pottery classes or studio visits?
No. We are an online shop and sell finished pottery only.
Are handmade pieces identical to the photos?
Hand-painted pottery varies slightly in color, brushwork and glaze; that is part of its charm.
Care
Is the pottery dishwasher safe?
Each product page lists what the maker recommends. When it is not stated, hand wash in warm soapy water and avoid the microwave.
Can planters stay outside?
Covered porches and patios are fine. Bring ceramic planters inside before a hard frost and empty standing water from saucers.
Gifts
Can you include a gift note?
Yes — add your message in the order note at checkout and we will leave the price off the packing slip on request.
Orders
Can I change or cancel my order?
Email us within 12 hours of ordering and we will do our best. Once an order has been packed it can no longer be changed.
Shipping
Where do you ship?
We ship to addresses within the United States, including APO/FPO. We do not ship internationally at this time.
How much is shipping?
Shipping is free on every U.S. order, with no minimum.
How long does delivery take?
Orders are packed in 1–3 business days and delivered in 5–10 business days. You get a tracking link by email as soon as your order ships.
Returns
What is your return policy?
Unused items in their original condition can be returned within 30 days of delivery for a refund or exchange.
What if my order arrives broken or wrong?
Email us within 48 hours with a photo and your order number — we will send a replacement or a full refund at no cost to you.
Still have a question? Email support@thegetfiredup.com — a real person replies within 1 business day. Or use our contact form.